Imagine if the great gold rush of 1849 in California had their version of a live chat upgrade. Andrew, what on Earth are you talking about? Well, let’s look at what happened during that time and what could have been if they had certain technological advancements back then. Miners in dirty denim overalls would come from halfway around the World and sift through thousands of pounds of dirt looking for gold. Some miners eventually started their own mine shafts looking for the precious “golden” content. Without the proper tools a miner’s search would have most certainly ended almost as fast as it had started. Miners became more and more adept at finding ways to search and finding what they were searching for. They created elaborate connecting tunnels to search. The dangers and perils of a miner were that if a collapse within these tunnels from an implosion.

What if these miners were able to find the gold instantly with a GPS handheld device that allowed them to pinpoint the very locations and depths of various gold deposits? One thing is for sure, there wouldn’t have been any wasted time spent on digging tunnels that lead nowhere. The miners that would have had this technology would have put all the other miners out of business virtually overnight. Imagine that if there was something so simple, yet had the power to instantly change the way an entire industry operated. Are you seeing any similarities yet?

Web search is just like that 1849 gold rush. There are millions of “golden” nuggets of content out there to be found that people are searching for. Over the years the techniques and technology to search have become more and more advanced. Having live assistance online can only help expedite and extricate that frantic dig for content. Yes, there are obvious differences between searching for gold in the ground and the use of a live chat agent for a website, but the correlation towards something that helps site visitors search, consume, and share is valid and real.

Searching for some specific content on the web is not supposed to take all day, but for many it does. Information should be instantly available on a site. No ifs, ands, or buts.  Sometimes there is so much content on a site that people actually leave and bounce off to a site that has a more direct layout of content. Live chat helps save precious time needlessly spent on online search, but having live chat software on a website is only part of the solution.

The Internet is online day and night, but website functionality is limited to the hours of operation of a particular business. Not anymore. The endless search for content is over with real online customer support. A 24/7 live chat company, in particular, has radically changed the functionality of websites, live chat software and its implementation. LiveChatAgent enables visitors on a website and mine for “golden” content with real Live Chat Agents as their guide 24 hours a day, 7 days a week, 365 days a year. The very act of searching, consuming and sharing will never be the same again.