New Software Update: LiveChatAgent Version v5.2 – Release Announcement

LiveChatAgent Version 5.2 Released:

LiveChatAgent Version 5.2 is now available.

What’s new, you say? Well…there are 2 main new features. In addition there are a number of performance improvements and bug fixes:

1. Remote Control
Our LiveChat software can now offer your visitors the option of a full desktop-sharing remote control session during a chat session. If the visitor accepts the remote control invitation, you will be able to see and control the visitor’s desktop. The visitor can watch what you are doing and use the mouse & keyboard also. Remote Control can be used to help visitors complete checkout pages, or for any sort of PC remote support. Remote Control is an optional add-on for all versions of LiveChatAgent. Please contact me if you would like to know more about the Remote Control option.

2. Salesforce Integration
Finally, at long last, you can now add visitors from LiveChatAgent to your Salesforce CRM system. You can also add chat transcripts & call-backs to new or existing contacts. Salesforce Integration is available as standard with our LiveChatAgent solutions.

Upcoming Developments
There is a Silverlight version of LiveChatAgent that is currently being worked on. This will work in or out of browser on all Silverlight platforms. (Windows, Mac, Linux, Mobile etc)

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Posted in CRM Integration, Customer Service, Lead Conversion, online customer service, Website Updates |