For April 2010, I chose to create this Linkedin Poll as a way to remind you all that Social Media can be an incredibly powerful tool to all businesses, but at what cost? Many people take Social Media and Social Networking for granted. A huge misconception about Social Media is that it’s only for tweeting what you just ate or posting a cute photo of your kid’s first steps. Can it be used for these purposes? Of course. You can technically do whatever the heck you want…it’s your profile and your space. Here’s the real question, “Is anyone listening to you?”
If your Social Media campaign is not bringing in sales…you are doing something wrong. Keep in mind, this should be seen as a long term project…unless you have a brand name that people already know. It doesn’t matter if you sell high end jewelry, a live chat service, or whatever. If it’s not done properly or orchestrated to a certain degree, then all the time you spent was a complete waste of time. I have personally seen so many of my clients come to me and ask me what they are doing wrong and usually it’s as simple as; content creation, post frequency, and content relevance.
You can’t just post photos all the time. I’m sure they are nice to look at, but Google, Bing, Yahoo, etc. just can’t read the context of a photo. They may say a picture is worth 1000 words, but not to search engines. (of course if you tag your photos correctly, then that is a different story…of which is for another article.) You need content and lots of it. Posting only once a year in not the way to gain followers or fans and posting every 5 seconds will most likely mark you as a Spammer. And no one likes a Spammer now do they? Most importantly in my opinion is relevance. Your content should be about your business and should use keywords or phrases that relate to what you do or sell. Using your Facebook business page to chatter about what you did last night is not going to get you more customers…unless that is what is relevant to your business and people follow you for your perspective on night clubs or something.
Basically, think of your profile as a unique website that you have to optimize so that other people who think like you will be able to connect to you. This is why so many companies are not getting the response they are looking for with Social Media. The most important thing to do when starting in Social Media is just listen. Read the tweets. View the profiles. Look for patterns in how people communicate. Your audience is out there and they are looking for you. Are you sending out the right message and is it effective? Is your time being spent wisely. If not, then you need to re-evaluate, revamp, and reconnect.