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• April 2010 Linkedin Poll: Has the use of Social Media sites like Twitter, Facebook, and LinkedIn increased sales for you?
  
  For April 2010, I chose to create this Linkedin Poll as a way to remind you all that Social Media can be an incredibly powerful tool to all businesses, but at what cost? Many people take Social Media and Social Networking for granted. A huge misconception about Social Media is that it’s only for tweeting [...]
• The New LinkedIn: Better Business or Big Brother?
  
  Unless you’ve been hiding under a rock somewhere in the middle of nowhere, you have heard of LinkedIn. It’s one of the largest and most popular professional social networks on the planet. Recently, LinkedIn relaunched their website with a completely fresh and friendly perspective. It looks and feels so much more organic and “now” or [...]
• The Difference Between Automated Live Chat and Real 24/7 Live Chat Agent Online Customer Service
  
  At least once a week I get asked, ” What is the difference between automated live chat and having a real 24/7 live chat agent for online customer service?” My response is always the same: Imagine calling a business on the phone and you’re instantly put into an automated phone system. They usually give you [...]
• New Software Update: LiveChatAgent Version v5.2 – Release Announcement
  
  LiveChatAgent Version 5.2 Released: LiveChatAgent Version 5.2 is now available. What’s new, you say? Well…there are 2 main new features. In addition there are a number of performance improvements and bug fixes: 1. Remote Control Our LiveChat software can now offer your visitors the option of a full desktop-sharing remote control session during a chat [...]
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