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- The Difference Between Automated Live Chat and Real 24/7 Live Chat Agent Online Customer Service
At least once a week I get asked, ” What is the difference between automated live chat and having a real 24/7 live chat agent for online customer service?” My response is always the same: Imagine calling a business on the phone and you’re instantly put into an automated phone system. They usually give you [...]
- Paid Advertising Will Get Visitors To Your Website’s Door, But Who Is There Online To Greet Them, 24/7/365?
Here is a perfect metaphor for you to envision and think about: Paid Advertising, in all it’s guises (PPC, PPI, SEO, SEM), can get you to the front door…but when the customer rings the door bell…who’se going to answer and invite them in? Meaning, all the ads and pay per clicking and SEM can be [...]
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