http://www.andrewdavidbaron.com A Fresh, Unique Perspective on Social Media. - a blog by Andrew David Baron Tue, 14 Jun 2011 23:29:22 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 http://www.andrewdavidbaron.com/2009/12/23/the-difference-between-automated-live-chat-and-real-247-live-chat-agent-online-customer-service/ http://www.andrewdavidbaron.com/2009/12/23/the-difference-between-automated-live-chat-and-real-247-live-chat-agent-online-customer-service/#comments Wed, 23 Dec 2009 05:26:52 +0000 Andrew David Baron http://www.andrewdavidbaron.com/?p=468 At least once a week I get asked, ” What is the difference between automated live chat and having a real 24/7 live chat agent for online customer service?” My response is always the same: Imagine calling a business on the phone and you’re instantly put into an automated phone system. They usually give you [...]]]> http://www.andrewdavidbaron.com/2009/12/23/the-difference-between-automated-live-chat-and-real-247-live-chat-agent-online-customer-service/feed/ 2 http://www.andrewdavidbaron.com/2009/12/06/paid-advertising-will-get-visitors-to-your-websites-door-but-who-is-there-online-to-greet-them-247365/ http://www.andrewdavidbaron.com/2009/12/06/paid-advertising-will-get-visitors-to-your-websites-door-but-who-is-there-online-to-greet-them-247365/#comments Sun, 06 Dec 2009 07:34:12 +0000 Andrew David Baron http://www.andrewdavidbaron.com/?p=314 Here is a perfect metaphor for you to envision and think about: Paid Advertising, in all it’s guises (PPC, PPI, SEO, SEM), can get you to the front door…but when the customer rings the door bell…who’se going to answer and invite them in? Meaning, all the ads and pay per clicking and SEM can be [...]]]> http://www.andrewdavidbaron.com/2009/12/06/paid-advertising-will-get-visitors-to-your-websites-door-but-who-is-there-online-to-greet-them-247365/feed/ 143