LiveChatAgent Version 5.2 Released:
LiveChatAgent Version 5.2 is now available.
What’s new, you say? Well…there are 2 main new features. In addition there are a number of performance improvements and bug fixes:
1. Remote Control
Our LiveChat software can now offer your visitors the option of a full desktop-sharing remote control session during a chat session. If the visitor accepts the remote control invitation, you will be able to see and control the visitor’s desktop. The visitor can watch what you are doing and use the mouse & keyboard also. Remote Control can be used to help visitors complete checkout pages, or for any sort of PC remote support. Remote Control is an optional add-on for all versions of LiveChatAgent. Please contact me if you would like to know more about the Remote Control option.
2. Salesforce Integration
Finally, at long last, you can now add visitors from LiveChatAgent to your Salesforce CRM system. You can also add chat transcripts & call-backs to new or existing contacts. Salesforce Integration is available as standard with our LiveChatAgent solutions.
Upcoming Developments
There is a Silverlight version of LiveChatAgent that is currently being worked on. This will work in or out of browser on all Silverlight platforms. (Windows, Mac, Linux, Mobile etc)
Tags: 24/7 live chat, 24/7 online support, click to talk, clicktotalk, Customer Service, iclicktotalk, Live Chat, live chat technology, livechat, livechatagent, livechatagent software update, online customer service, online support, salesforce, salesforce crm integration, salesforce integration, software update, technology, website functionality, website update
Posted in: CRM Integration, Customer Service, Lead Conversion, Website Updates, online customer service |
Comments: 3 Comments
A stupid question I constantly hear “bloggers” and “experts” talk and yap away about is:
The Stupid Question: When will Web 3.0 happen?
The Smart Answer: Well…for one, Web 3.0 isn’t JUST going to HAPPEN. It’s not like pulling a rabbit out of a black magic top hat and poof it’s there. It’s a process: it takes and needs time. The appropriate answer would be to say that Web 3.0 is now in the early stages of transition from Web 2.0. (One might say we’re in Web 2.5, a transitional step towards the entire transition.) Over the next year or so you’ll see more and more evidence of this transition. Transition, meaning the super interconnecting of Social Media Networks and the exponential rate of technological advancements. Mix those 2 elements together and combine them with hyper-realtime Live Chat software and instant Click to Talk technologies = Web 3.0.
Get some perspective here for a second…
Moore’s Law shows us the following:

(from Wikipedia page)
Moore’s Law describes a long-term trend in the history of computing hardware, in which the number of transistors that can be placed inexpensively on an integrated circuit has doubled approximately every two years.[1] [see image nearby]
The capabilities of many digital electronic devices are strongly linked to Moore’s law:processing speed, memory capacity, sensors and even the number and size of pixels indigital cameras.[2] All of these are improving at (roughly) exponential rates as well.[3] This has dramatically increased the usefulness of digital electronics in nearly every segment of the world economy.[4][5] Moore’s law precisely describes a driving force of technological and social change in the late 20th and early 21st centuries. The trend has continued for more than half a century and is not expected to stop until 2015 or later.[6]
The law is named for Intel co-founder Gordon E. Moore, who introduced the concept in a 1965 paper.[7][8][9] It has since been used in the semiconductor industry to guide long term planning and to set targets for research and development.[10]
Even though the Internet is not part of this equation directly…it is indirectly affected and influenced by microchip and nano technology. Logic would dictate that the faster the speed of a chip, of a computer, of a server, of the internet, etc…the resulting effect would be that websites, networks and most importantly their users would have the ability to evolve with that technology.
The truth will be revealed only through the eyes of time.
Tags: 24/7 live chat, 24/7 online support, click to talk, clicktotalk, Customer Service, internet technology, Live Chat, live chat technology, livechat, Social Media, social networking, technology, Web 2.5, Web 3.0, website functionality, website innovation, website update
Posted in: ClickToTalk Technology, Customer Service, Keywords, Social Media |
Comments: 1 Comment
With less and less advertising revenue going towards all forms of Old Media and more going towards Social Media and SEO/SEM, business owners have had to adapt. I have a 2 part question:
1. Over the next 2 – 5 years, how much emphasis will any business put into their online presence?
2. If almost all your customers have visited your site at one point or another, how important would it be to have 24/7/365 online support?
Live chat support that could: Answer FAQ’s and relieve the phone burden on in house staff, book rooms, connect a ClickToTalk instant phone call between the end user and the hotel staff (while the customer is still surfing the site.), process realtime feedback on hotel experience, etc…
The business of business has changed. What will you do to evolve?
Tags: 24/7 live chat, 24/7 online support, click to talk, Customer Service, internet technology, Live Chat, live chat technology, livechat, livechatagent, online customer service, online support, Social Media, technology, website functionality
Posted in: ClickToTalk Technology, Customer Service, Lead Conversion, Live Chat, Online Search, Social Media |
Comments: 1 Comment
The Web 2.0 Conference at the Jacob Javits Center in NYC is a fairly large tech conferences and convention that usually runs for 4 days. If it has to do with new emerging tech concepts or products…most likely it’s here. The first 2 days of this convention are for workshops, conferences and seminars. The main Expo Hall is closed to the general public until the last 2 days.
Part I: My personal experience attending the show today.
There were many facets of IT (Internet Technology) at the show. Much of the show was dedicated to the tangible aspects of the Internet: hardware for servers, data encryption security, self contained climate control server housing, social media analytics, phone and data infrastructure. So many companies from various sectors had booths with information, mini-presentations, etc. I did notice one important sector that was non-existent at the show; live chat companies. Live chat is rapidly becoming the true essential tool for websites as their competitive arsenal centerpiece. You would think that at an important Web 2.0 Convention in NYC, a livechat company would have a booth, but apparently not.
I must have spoken to 200-250 people today easily. Some conversations were surface, typical and frankly…fleeting. But others transcended the show itself and moved towards forging actual friendships. My perception of humanity always exceeds my amazement by the caliber of human beings that coagulate here.
People are either incredibly compassionate or ridiculously rude. I understand that people’s time is important to them, but almost knocking me over as I am talking to someone and NOT saying you’re sorry? Wow. I have a reactionary type of personality…if you treat me right, I treat you right. If the opposite happens…Vice versa.
But I digress…
I didn’t go to the show to meet people as if this was a Facebook reunion. I was there to see new technology and its perceived effects on the internet. I wanted to look into a crystal ball and see an overall view of what’s happening right now in the tech industry…and I did. I saw many, many pairs of thick eye-glasses and plenty propeller-heads spinning like one gigantic geek vortex. heh.
The 3 biggest concepts I took away from the show was:
1. Cloud Technology 2. Virtualization 3. Security
To be continued on Part II…
(Sidenote: I personally was not happy with the 200:1 Male-to-Female ratio, but hey I was there to network, not get some trim. heh.)
Tags: click to talk, cloud server, cloud technology, computer technology, data encryption technology, instant messenger services, live chat technology, livechat, livechatagent, search engine technology, Social Media, social networking, technology, virtual desktop, virtualization, web 2.0, website, website innovation
Posted in: Conferences & Conventions, Live Blogging, Live Chat |
Comments: 2 Comments