Recent Projects: HidekiTakahashi.com
Awhile back I began working on a microsite for a new client of mine, Hideki Takahashi. Mr. Takahashi is a Japanese artist creating and residing in Brooklyn, NY. His work is truly eclectic and one of a kind. His site is really coming along quite well. There were a few hurdles we had to conquer to get this site going. Some of which include; design, functionality, and of course cost.
For the design, Mr. Takahashi specifically wanted and needed something simple and succinct. We found a great template to work with and I began to alter the coding a bit to be somewhat more conducive to Mr. Takahashi’s needs. For the functionality, we will be implementing a shopping cart and interactive commenting that integrates with popular Social Media & Social Networking sites such as; Facebook & Twitter. I’m not your typical website or microsite builder, in the sense that I build everything from scratch and give the customer a finished product. To cut down on the overall costs for my sites, I actually work with my clients on a one-to-one basis, teaching them how to operate their own site. This empowers them to take charge of their online presence and really understand how and why their website functions in a certain capacity.
For Mr. Takahashi, I’ve done just that. I’ve been teaching him how to operate his own WordPress site. He’s been slowly, yet steadily creating content that will be added to his website. He really is getting the hang of how to create, edit, add media, etc. to a post. Soon, he will be learning great tips on how to market his website using social media & social networking sites. His transformation from literally knowing nothing about blogging to actually blogging about his art and ideas has been quite amazing to see. As an Internet Marketing Consultant & Social Media Consultant, I have really changed the way Mr. Takahashi thinks about not only the Web and his place within that context, but also his own artwork and future possibilities.
Nice job Hideki! I’m proud of you and your efforts and I’m glad to see that everything is starting to fall into place.
I’m really looking forward to seeing what he will add next!
Tags: Facebook, internet marketing, internet marketing consultant, microsite, social media consultant, social media marketing, Social Media Posts, Twitter, website development, website functionality
Posted in: Facebook, Internet Marketing Consulting, Microsites, Recent Projects, SEO / SEM, Social Media Consulting, Social Media Posts, Twitter, Website Updates |
Update: Become a Fan of www.AndrewDavidBaron.com on Facebook!
The wait is finally over.
You now can become a fan of www.AndrewDavidBaron.com on Facebook! You’ll be able to get new perspectives on Live Chat Software, LiveChatAgent, and ClickToTalk technology and how they integrate and contextualize into contemporary Social Media. The future of Social Networking is here!
Just use the Facebook Fan box in the Widget Bar to the right of this post.
Tags: 24/7 live chat, 24/7 online support, andrew david baron, andrewdavidbaron.com, blog, blogger, click to talk, clicktotalk, Customer Service, Facebook, facebook fan page, facebook page, iclicktotalk, Live Chat, live chat technology, livechat, livechatagent, online customer service, online support, Social Media Posts, social networking, website functionality, wordpress
Posted in: ClickToTalk Technology, Facebook, Social Media Posts, Website Updates |
The New LinkedIn: Better Business or Big Brother?
Unless you’ve been hiding under a rock somewhere in the middle of nowhere, you have heard of LinkedIn.
It’s one of the largest and most popular professional social networks on the planet. Recently, LinkedIn relaunched their website with a completely fresh and friendly perspective. It looks and feels so much more organic and “now” or contemporary. Upgrades to searching, commenting, connecting, and much more have solidified it’s place as the “black and white” tuxedo of the Social Media world.
With progress comes unexpected “surprises” that most people are not aware of or even know how to ask to become aware. One of which could be considered disturbing to some who value their personal privacy and to others who could most likely care less. Are you asking yourself, “What is the “surprise” you speak of, Andrew?”
Well, here it is.
I recently noticed that LinkedIn now tracks your every click. We all know that every action of a click means something, to someone, somewhere. Here’s the catch…when you surf their site and you click to read someone’s profile or do anything…the URL will change. So far doesn’t sound too odd or off…right? I mean, technically speaking, every page you visit on any site is a unique URL that is within another URL. Well, watch what happens when you check out another person’s profile just after viewing something on a previous profile page you were on. The URL now includes that action as part of the URL and so on and so forth. So eventually LinkedIn will be able to backtrack everything you do on their site. Concerned yet? Many are.
I completely understand why LinkedIn would want to have it this way. A great reason would be to keep track of Spammers that have recently infiltrated LinkedIn like termites to wood. LinkedIn would be able to see how many profiles someone has looked at and how often they are sending email out to people outside their own network. Spamming is becoming such a problem on LinkedIn because anyone can open an account and claim to be someone from a company that either exists or doesn’t exist. It’s really getting bad and if you are on LinkedIn as often as I am…you’ll know what I am talking about. It’s terrible.
Another good reason they are doing this, in my opinion, is to help out with relevance and ratios. Just because a profile has the right keywords now, doesn’t mean it’ll be relevant and you will show up on the first page of LinkedIn anymore. (again this is only my theory.) It does make sense if you think about it. An algorithm based on keyword search, click through ratios, and possibly even amount of time spent on that page. Many new aspects of ephemeral data are becoming more and more relevant to LinkedIn.
So it’s up to you the viewer to decide whether this new LinkedIn layout and functionality makes for better business or for a Big Brother complex. I suppose it all depends on what side of the aisle you are on: are you on LinkedIn to indeed link in with other professionals or are you a Spammer on the verge of getting caught? heh.
One thing is for sure, LinkedIn is an amazing Social Media tool, that when used properly can be incredibly profitable.
[Side note:] I have suggestions for LinkedIn and how they can make their site even more incredible.
1. Live Chat software in realtime to connect with that person whose profile you are viewing.
2. Private Conference chat rooms where people need a code to get in.
3. ClickToTalk technology, where someone can click a connect button and that person would be called on their cell phone or work phone.
The benefits to these ideas include: Instantly discuss ideas, presentations, make deals, ask questions, customer service, etc.
Tags: 24/7 live chat, 24/7 online support, click to talk, clicktotalk, Customer Service, iclicktotalk, internet technology, link tracking, LinkedIn, linkedin.com, Live Chat, live chat technology, livechat, livechatagent, online customer service, online support, search engine technology, Social Media Posts, social networking, update, website functionality, website innovation, website update
Posted in: ClickToTalk Technology, Customer Service, Keywords, Lead Conversion, LinkedIn, Live Blogging, Live Chat, online customer service, Online Search, Social Media Posts, Website Updates |
The Difference Between Automated Live Chat and Real 24/7 Live Chat Agent Online Customer Service
At least once a week I get asked, ” What is the difference between automated live chat and having a real 24/7 live chat agent for online customer service?” My response is always the same:
Imagine calling a business on the phone and you’re instantly put into an automated phone system. They usually give you a list of options that always takes forever to go through. Or my personal favorite, it allows you to say where you want to go, only to ask you if you meant something else. And of course, luck would have it and it would transfer you to the wrong extension and your blood pressure rises rapidly. Even if you press “0″ or say “Operator”, you’re still put on hold…but again, somehow in someway, something usually doesn’t go right. The reason why? It’s automated and you cannot reason with a bunch of circuits.
Now think of the complete antithesis.
You call a different business and to your surprise an actual person answers the phone. They say hello. You say hello. They ask you, how can they help. You respond, with your intended goal of ascertaining information on a product or a service that they offer. You get what you are looking for. You say thank you. They say thank you. In a nutshell, you’re having a conversation, a real conversation between two living and breathing human beings.
The odds are that the person that went through the automated system may or may not have gotten the information that they were looking for and therefore may or may not use that service or buy that product in the future. While the other person whose call got answered by a real person will more likely have gotten the information needed in a shorter amount of time and will more likely do business with that company.
The key is to have a reliable instant contact solution.
Now make the metaphorical leap with me from making a phone call to logging onto a website. In my eyes, there isn’t a single ounce of difference besides the fact they are two different types of contact points. The result is the same.
When you log onto a website, you don’t want to wander around looking for the correct content. The content should come to you organically, and not from automated means. Just like calling a phone number, when logging onto a site you want to speak to or live chat with a real person that is knowledgeable. You want to efficiently get the content and then get off the site. No one wants to waste their own time meandering about.
Websites that have a 24/7 live chat agent are much more likely to convert a site visitor into a lead or sale. Without the agent there a website is just like an answering machine; automated and void of humanity.
Tags: 24/7 live chat, 24/7 online support, click to talk, clicktotalk, Customer Service, iclicktotalk, instant messenger services, Live Chat, live chat technology, livechat, livechat services, livechatagent, online customer service, online support, realtime live chat, SEM, SEO, Social Media Posts, website functionality, website innovation
Posted in: ClickToTalk Technology, Customer Service, Lead Conversion, Live Chat, online customer service, SEO / SEM, Site Abandonment Rate, Social Media Posts |
New Software Update: LiveChatAgent Version v5.2 – Release Announcement
LiveChatAgent Version 5.2 Released:
LiveChatAgent Version 5.2 is now available.
What’s new, you say? Well…there are 2 main new features. In addition there are a number of performance improvements and bug fixes:
1. Remote Control
Our LiveChat software can now offer your visitors the option of a full desktop-sharing remote control session during a chat session. If the visitor accepts the remote control invitation, you will be able to see and control the visitor’s desktop. The visitor can watch what you are doing and use the mouse & keyboard also. Remote Control can be used to help visitors complete checkout pages, or for any sort of PC remote support. Remote Control is an optional add-on for all versions of LiveChatAgent. Please contact me if you would like to know more about the Remote Control option.
2. Salesforce Integration
Finally, at long last, you can now add visitors from LiveChatAgent to your Salesforce CRM system. You can also add chat transcripts & call-backs to new or existing contacts. Salesforce Integration is available as standard with our LiveChatAgent solutions.
Upcoming Developments
There is a Silverlight version of LiveChatAgent that is currently being worked on. This will work in or out of browser on all Silverlight platforms. (Windows, Mac, Linux, Mobile etc)
Tags: 24/7 live chat, 24/7 online support, click to talk, clicktotalk, Customer Service, iclicktotalk, Live Chat, live chat technology, livechat, livechatagent, livechatagent software update, online customer service, online support, salesforce, salesforce crm integration, salesforce integration, software update, technology, website functionality, website update
Posted in: CRM Integration, Customer Service, Lead Conversion, online customer service, Website Updates |







Social Media Experiment 4: World’s First Book Written Using Social Media & A Google Document.
June 2011 LinkedIn Poll: What Social Media or Social Networking site has performed best for you so far?
May 2011 LinkedIn Poll: How well do you really understand Social Media & Social Networking?
Who’s the best teacher you ever had? What made them your favorite?
Social Media Experiment – Pet Portraits – Portrait of Bailey (Chris Espiritu)
Facebook
FourSquare
Twitter
Youtube
LinkedIn
Digg
StumbleUpon
Skype
Yelp
GooglePlus