Awhile back I began working on a microsite for a new client of mine, Hideki Takahashi. Mr. Takahashi is a Japanese artist creating and residing in Brooklyn, NY. His work is truly eclectic and one of a kind. His site is really coming along quite well. There were a few hurdles we had to conquer to get this site going. Some of which include; design, functionality, and of course cost.
For the design, Mr. Takahashi specifically wanted and needed something simple and succinct. We found a great template to work with and I began to alter the coding a bit to be somewhat more conducive to Mr. Takahashi’s needs. For the functionality, we will be implementing a shopping cart and interactive commenting that integrates with popular Social Media & Social Networking sites such as; Facebook & Twitter. I’m not your typical website or microsite builder, in the sense that I build everything from scratch and give the customer a finished product. To cut down on the overall costs for my sites, I actually work with my clients on a one-to-one basis, teaching them how to operate their own site. This empowers them to take charge of their online presence and really understand how and why their website functions in a certain capacity.
For Mr. Takahashi, I’ve done just that. I’ve been teaching him how to operate his own WordPress site. He’s been slowly, yet steadily creating content that will be added to his website. He really is getting the hang of how to create, edit, add media, etc. to a post. Soon, he will be learning great tips on how to market his website using social media & social networking sites. His transformation from literally knowing nothing about blogging to actually blogging about his art and ideas has been quite amazing to see. As an Internet Marketing Consultant & Social Media Consultant, I have really changed the way Mr. Takahashi thinks about not only the Web and his place within that context, but also his own artwork and future possibilities.
Nice job Hideki! I’m proud of you and your efforts and I’m glad to see that everything is starting to fall into place.
I’m really looking forward to seeing what he will add next!
Tags: Facebook, internet marketing, internet marketing consultant, microsite, social media consultant, social media marketing, Social Media Posts, Twitter, website development, website functionality
Posted in: Facebook, Internet Marketing Consulting, Microsites, Recent Projects, SEO / SEM, Social Media Consulting, Social Media Posts, Twitter, Website Updates |
The wait is finally over.
You now can become a fan of www.AndrewDavidBaron.com on Facebook! You’ll be able to get new perspectives on Live Chat Software, LiveChatAgent, and ClickToTalk technology and how they integrate and contextualize into contemporary Social Media. The future of Social Networking is here!
Just use the Facebook Fan box in the Widget Bar to the right of this post.
Tags: 24/7 live chat, 24/7 online support, andrew david baron, andrewdavidbaron.com, blog, blogger, click to talk, clicktotalk, Customer Service, Facebook, facebook fan page, facebook page, iclicktotalk, Live Chat, live chat technology, livechat, livechatagent, online customer service, online support, Social Media Posts, social networking, website functionality, wordpress
Posted in: ClickToTalk Technology, Facebook, Social Media Posts, Website Updates |
Imagine calling a business on the phone and you’re instantly put into an automated phone system. They usually give you a list of options that always takes forever to go through. Or my personal favorite, it allows you to say where you want to go, only to ask you if you meant something else. And of course, luck would have it and it would transfer you to the wrong extension and your blood pressure rises rapidly. Even if you press “0″ or say “Operator”, you’re still put on hold…but again, somehow in someway, something usually doesn’t go right. The reason why? It’s automated and you cannot reason with a bunch of circuits.
Now think of the complete antithesis.
You call a different business and to your surprise an actual person answers the phone. They say hello. You say hello. They ask you, how can they help. You respond, with your intended goal of ascertaining information on a product or a service that they offer. You get what you are looking for. You say thank you. They say thank you. In a nutshell, you’re having a conversation, a real conversation between two living and breathing human beings.
The odds are that the person that went through the automated system may or may not have gotten the information that they were looking for and therefore may or may not use that service or buy that product in the future. While the other person whose call got answered by a real person will more likely have gotten the information needed in a shorter amount of time and will more likely do business with that company.
The key is to have a reliable instant contact solution.
Now make the metaphorical leap with me from making a phone call to logging onto a website. In my eyes, there isn’t a single ounce of difference besides the fact they are two different types of contact points. The result is the same.
When you log onto a website, you don’t want to wander around looking for the correct content. The content should come to you organically, and not from automated means. Just like calling a phone number, when logging onto a site you want to speak to or live chat with a real person that is knowledgeable. You want to efficiently get the content and then get off the site. No one wants to waste their own time meandering about.
Websites that have a 24/7 live chat agent are much more likely to convert a site visitor into a lead or sale. Without the agent there a website is just like an answering machine; automated and void of humanity.
Tags: 24/7 live chat, 24/7 online support, click to talk, clicktotalk, Customer Service, iclicktotalk, instant messenger services, Live Chat, live chat technology, livechat, livechat services, livechatagent, online customer service, online support, realtime live chat, SEM, SEO, Social Media Posts, website functionality, website innovation
Posted in: ClickToTalk Technology, Customer Service, Lead Conversion, Live Chat, online customer service, SEO / SEM, Site Abandonment Rate, Social Media Posts |
LiveChatAgent Version 5.2 Released:
LiveChatAgent Version 5.2 is now available.
What’s new, you say? Well…there are 2 main new features. In addition there are a number of performance improvements and bug fixes:
1. Remote Control
Our LiveChat software can now offer your visitors the option of a full desktop-sharing remote control session during a chat session. If the visitor accepts the remote control invitation, you will be able to see and control the visitor’s desktop. The visitor can watch what you are doing and use the mouse & keyboard also. Remote Control can be used to help visitors complete checkout pages, or for any sort of PC remote support. Remote Control is an optional add-on for all versions of LiveChatAgent. Please contact me if you would like to know more about the Remote Control option.
2. Salesforce Integration
Finally, at long last, you can now add visitors from LiveChatAgent to your Salesforce CRM system. You can also add chat transcripts & call-backs to new or existing contacts. Salesforce Integration is available as standard with our LiveChatAgent solutions.
There is a Silverlight version of LiveChatAgent that is currently being worked on. This will work in or out of browser on all Silverlight platforms. (Windows, Mac, Linux, Mobile etc)
Tags: 24/7 live chat, 24/7 online support, click to talk, clicktotalk, Customer Service, iclicktotalk, Live Chat, live chat technology, livechat, livechatagent, livechatagent software update, online customer service, online support, salesforce, salesforce crm integration, salesforce integration, software update, technology, website functionality, website update
Posted in: CRM Integration, Customer Service, Lead Conversion, online customer service, Website Updates |